Privacy Policy for Landlines 2 U

2B Valley Industries, Cuckoo Lane, Tonbridge TN11 0AG

Registered Number:


This Privacy Policy includes information on how and why we collect and store your personal information. Please read it carefully.

How we get the personal information and why we have it

We collect personal information about you directly when you register with us, communicate with us and access products or services.

The personal information we collect about you depends on the interactions we have with you. The information may include:

  • Contact information such as your name, address and other details including email address and contact number
  • Financial information
  • Information about the services we provide to you and other information processed in the context of our business relationship whether necessarily processed or voluntarily provided

We may share this information with our sub-contractors as well as our third- party suppliers.

This data sharing enables us to provide services or things you have requested, including on-line services or solutions as instructed or requested by you or your organisation.

We will share personal information with law enforcement or other authorities if required by applicable law.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting

(b) We have a contractual obligation: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract

(c) We have a legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)

(d) We have a legitimate interest: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

We may also collect personal information from you, through your browsing activity while on our website (see ‘Cookies’ below).

How we store your personal information

Your information is securely stored.

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.


A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions. For further information on cookies and our use of them, please see our Cookie Policy.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

ICO website: